Elements and Performance Criteria
- Confirm customer requirements
- Obtain and document customer requirements for cabinet design features
- Identify design requirements for cabinet with the customer
- Locate and obtain plans, drawings and any design details relevant to the customer enquiry
- Confirm services available and appropriate to the customer's needs with the customer
- Provide technical information on design options
- Explain cabinet design options to the customer noting specific features and benefits of the layout and inclusions
- Access and research technical information on all cabinet designs available to ensure advice to customers is informed
- Provide design brochures, drawings and other advisory materials to the customer
- Explain construction, installation and ordering details of the designs to the customer
- Provide technical information on cabinet components
- Access and research technical and product information on all cabinet fixtures, fittings and finishes to ensure advice to customers is informed
- Locate and provide brochures, drawings and information on cabinet components and products to the customer as required
- Communicate features, benefits and limitations of available components that are suitable to the context required by the customer
- Discuss application methods, manufacturing processes and environmental impact of cabinet components with the customer as required
- Suggest best design package to meet customer needs
- Apply elements and principles of design to examine the appropriateness of cabinet products for customer requirements
- Discuss options with the customer to ascertain responses and preferences
- Provide advice on best option to meet customer requirements
- Confirm preferences with the customer
- Determine required quantities based on manufacturer specifications, plans and customer needs
- Calculate costs according to work policy and procedures
- Complete cabinet design documentation